Job Title: Packaging Clerk
The Packaging Clerk is responsible for supporting the company’s packaging strategy through proactive, proficient day-to-day operations. The primary duties of this position is to ensure secure, accurate, timely and efficient packaging operations. This is a hands-on position, which requires the employee to work both independently to complete individual
tasks and collaboratively to achieve department/team goals & expectations. A Packaging Clerk must be ambitious and self-motivated with a strong eye for quality.

Position Reporting:
This position is a member of the James Duff (JDI) Shipping & Packaging team reporting to the Shipping & Packaging Manager.

Areas of Responsibility:

Operating and supporting the shipping & packaging department in all aspects of kitting & packaging operations. These responsibilities include but are not limited to:

• Support and maintain the company’s Packaging strategy, processes, and procedures
• Packaging and kitting parts for inventory/orders (kitting, packaging, QC check, labeling, etc.)
• Keep records and verify parts & inventory pulled and/or packaged
• Ensure quality of parts & products as they are kitted and packaged (no damage, missing coating/paint, etc.)
• Ensure quality & accuracy of parts, labeling, and packaging
• Manage inventory of packaging materials & supplies
• Operates forklift or hand truck to accomplish material handling and packaging duties
• Use standard operating procedures and best practices for packaging of parts/kits
• Reconcile inventory & part quantity discrepancies
• Receiving new product from vendors & checking in product
• Identify and support the implementation of packaging solutions, which help resolve
  new product packaging, packaging issues or customer complaints
• Maintain professional relationships with all internal and external team members (JDI employees, material vendors, etc.)
• Maintain cleanliness throughout the warehouse and ensure all facilities’ maintenance duties are completed in a timely manner

Experience, Skills & Physical Requirements:
This position requires the employee to stand for extended periods of time and lift boxes/products in excess of 60lbs. (Note: Some of our products are large in dimension and/or heavy). The employee must be able to frequently bend, stoop, crouch, reach, and handle materials, products and boxes, thus unrestricted use of both hands is required.

Employee will need to be comfortable working in a detail-oriented, customer-focused, fast-paced environment. The ideal candidate should have the previous packaging and/or shipping experience; Employee must be able to safely operate a fork truck and lift truck [previous fork truck training & certification is preferred]

• Good interpersonal and communication skills
• Strong organization and administrative skills
• Team player
• Ability to work independently
• Good problem-solving skills
• Proficient computer skills is preferred
• Detail-oriented and multitasking skills

Qualifications & Know-how:

• High School diploma (or equivalent)
• 1+ years shipping and/or packaging experience preferred
• General knowledge of packaging operations, processes and documentation
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Strong time-management skills
• Good interpersonal and communication skills (written & verbal)
• Embrace a continuous improvement mindset

Work Schedule:
Monday – Friday: 7:30am – 4:00pm [40 hours/week].
Overtime and/or weekends may be required based on workload and production &
shipping demands

Compensation:
Hourly: TBD - based on knowledge, experience, and skills

Benefits

• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)

Bronco Life Coach Job Description

Job Data:

Job Title: Front Office Sales Clerk

Department: James Duff Inc., Sales Office

Supervisor: Sales Manager

Summary Description:

Performs a variety of customer service, in-store, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of James Duff’s eCommerce & retail store. 

Major Duties and Responsibilities:

• Sells products and/or services to repair the problem or improve the Bronco’s abilities and meet the customer's needs. 
• Processes online orders and phone orders from start to finish.
• Work with tech department as needed to help customers with troubleshooting needs
• Work with returns department if customer has to return merchandise.
• Strong Knowledge of the Ford Bronco and the Off-Road Parts Industries
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with. 
• Assist in keeping the front office clean and orderly. 
• Record all sales and/or customer transactions that occur. 
• Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area. 
• When working the counter, follows the prescribed cash, credit, and check processing procedures of James Duff. Processes, warranties, and new return merchandise as required at a point of sale. 
• Uses James Duff equipment and resources safely and proficiently. 
• Performs other tasks as required by the Sales Manager. 
• Keeps himself/herself groomed and clothed per the James Duff guidelines.  
• Greet customers in a courteous manner 
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

Qualifications & Requirements

• Graduation from manufacturer Parts program preferred but not required 
• Knowledge of MRP software 
• Ability to speak effectively one on one 
• Ability to effectively listen 
• Ability to interpret customer needs 
• Basic computer skills (Windows Operating System Microsoft Word, Excel) 
• Associates Degree or Technical Certificate Preferred, High School Diploma or GED required
• Good organizational skills
• Reliable transportation
• Drivers License

Physical Demands: 

• Requires the use of both hands 
• Frequently required to bend, stoop, crouch, reach, handle materials and lift in excess of 50lbs.
• Requires use of a wired headset for 8 hours a day. 

Commitments

• Treat all employees and customers fairly, courteously, and with dignity 
• Maintain positive relationships with customers, other employees, and owners 
• Be early, flexible, and available for scheduling 
• Maintain up to date technical training 
• Focus on Quality & Service 
• Be neat and clean 
• Demonstrate an interest in growing James Duff

Benefits

• Hourly, full-time, M-F 10-6 hours - Occasional show attendance as required
• Medical plan and holidays after 90 days
• Company Match IRA after 90 days
• One week paid time off after a year
• Starting pay based on knowledge, experience, and skills
• NOT a commission-based position, we work as a team
• Great employee discount on Bronco parts and parts available from our suppliers (great benefit for any car enthusiast!)

Job Title: Digital Media Coordinator and Graphic Designer

The Digital Media Coordinator and Graphic Designer is responsible for supporting and maintaining the company’s digital media strategy through proactive, proficient day-to-day operations. The primary duties of this position is to ensure the needs of our digital media are met and our customer base is informed and engaged. This is a hands-on position, which requires the employee to work both independently to complete individual tasks and collaboratively to achieve department/team goals & expectations. A Digital Media Coordinator must be ambitious and self-motivated with a strong eye for quality.

Position Reporting:

This position is a member of the James Duff (JDI) Marketing team reporting to the Strategic Manager. 

Areas of Responsibility: 

Maintaining, operating and supporting the marketing department. These responsibilities, include but are not limited to:

• Share JDI Story and History through various platforms.
• Manage various JDI social media accounts and handle graphic design projects.
• Design assets for social media platforms, email templates, website, and various projects.
• Maintain Brand awareness.
• Create content calendars for various social media outlets, including Facebook, YouTube, Facebook, and Instagram.
• Schedule posts using software such as Later or Hootsuite.
• Monitor audience response to all posts and respond as needed to increase engagement.
• Write blogs with SEO best practices.
• Photograph Items for website and marketing materials.
• Assist in executing off-site events, including creating social media promotion strategies for on-site coverage and other event tasks as assigned.
• Research and report on digital media and social media trends in the industry.
• Maintain professional relationships with all internal and external team members (JDI employees, vendors, suppliers, etc.) 

Experience, Skills & Physical Requirements:  

This position requires the employee to sit or stand for extended periods of time and lift boxes/products in excess of 60lbs. (Note: Some of our products are large in dimension and/or heavy). Employee will need to be comfortable working in a detail-oriented, customer-focused, fast-paced environment. 

• Strong interpersonal and communication skills
• Excellent organization and administrative skills
• Team player
• Ability to work independently & collaboratively
• Good problem-solving skills
• Proficient computer skills 
• Detail-oriented and multitasking skills
• Extensive knowledge of Adobe Creative Suite
• Extensive knowledge of Content Management Software
• Extensive knowledge of color space and theory 
• Ability to produce graphical content for digital and print media

Qualifications & Know-how:

• Associates Degree in related field
• 2+ years content management experience
• General knowledge of social media operations, processes and documentation
• Previous experience with shipping software is a plus
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Strong time-management skills
• Great interpersonal and communication skills (written & verbal)
• Embrace a continuous improvement mindset

Work Schedule:  

Monday – Friday: 8:30am – 5:00pm [40 hours/week].  

Overtime and/or weekends may be required based on workload and production and deadlines.

Compensation:

$TBD Depending on Experience 

Benefits

• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)

Job Title: Production MIG/TIG Welder Fabricator

A production MIG/TIG welder with fabrication experience to work with aluminum and stainless steel: laser cut, flat bar, square and round tube and angle iron. Job is not 100% welding only, it also requires an experienced hard worker with experience with: iron worker, hydraulic tube bender, brake, shear, chop saw, cold saw, drill press, grinders, air tools. This job is fast-paced and takes a person with a critical eye for angles, proper placement of punched holes, bend lines and symmetry. Organization and a methodical mindset will go far here.

Position Reporting:

This position is a member of the James Duff (JDI) Manufacturing team reporting to the Manufacturing Manager.

This position has no direct reports.

Areas of Responsibility:

• Support and maintain the company’s manufacturing and production strategy
• Fabricating and welding parts
• Maintain quality control

Job Description:

Welder - Fabricator

• Use standard operating procedures and best practices for welding and fabricating of all parts
• Follow assembly orders and finish within the time allotted
• Follow quality control standards

Experience, Skills & Physical Requirements:

This position requires the employee to stand for extended periods of time and lift parts in excess of 60lbs. (Note: Some of our materials are large in dimension and/or heavy). The employee must be able to frequently bend, stoop, crouch, reach, and handle materials, products, and boxes, thus unrestricted use of both hands is required. The employee will need to be comfortable working in a detail-oriented, customer-focused, fast-paced hot and cold indoor environment. The ideal candidate should have previous welding and fabricating experience; Employee must be able to safely operate all tools and machines within the manufacturing dept.

• Strong interpersonal and communication skills
• Excellent organization skills
• Team player
• Ability to work independently & collaboratively
• Good problem-solving skills
• Detail-oriented and multitasking skills

Job Description

Production MIG/TIG Welder - Fabricator

Qualifications & Know-how:

• High School diploma (or equivalent)
• 5+ years welding & fabricating experience preferred
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Strong time-management skills
• Great interpersonal and communication skills (written & verbal)
• Embrace a continuous improvement mindset

Work Schedule:

Monday – Thursday: 7:00am – 5:30pm [40 hours/week].

Overtime and/or weekends may be required based on workload and production & shipping demands

Compensation:

Hourly: TBD - based on knowledge, experience, and skills - willing to negotiate for the right candidate.

Benefits:

• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)

Job Title: Welder Fabricator

A production MIG and TIG welder with fabrication experience to work with mild and stainless steel: laser cut, flat bar, square and round tube and angle iron.  Job is not 100% welding only, it also requires an experienced hard worker with experience with: iron worker, hydraulic tube bender, brake, shear, chop saw, cold saw, drill press, grinders, air tools. This job is fast-paced and takes a person with a critical eye for angles, proper placement of punched holes, bend lines, and symmetry. Organization and a methodical mindset will go far here.

Position Reporting:

This position is a member of the James Duff (JDI) Manufacturing team reporting to the Manufacturing Manager.

This position has no direct reports.

Job Title: Product Development Lead

The Product Development Lead is responsible for implementing and executing the company’s product development strategy and day-to-day operations. The primary duties of this position is to execute and ensure accurate, timely, efficient and cost-effective product development operations. This is a hands-on lead position, which means you will be actively working within the department as part of day-to-day operations. This position must be self-motivated, proactive and self-accountable: setting and meeting daily goals & objectives for your yourself, including monitoring progress of a multitude of projects.

Position Reporting:

This position is a key member of the James Duff (JDI) Product Development team reporting to the Product Development Manager. 

Areas of Responsibility: 

Maintaining, operating and leading the product development department. Oversee and support every aspect of the product development process, including but not limited to:

• Plan and implement an overall Product Development strategy
• Oversee day-to-day operations of the product development department
• Develop new products or enhancements to existing products, in an effort to expand product lines, solve customer requests & problems and/or improve the Bronco’s abilities
• Monitor newly launched and/or existing products for potential product upgrades or design modifications/flaws
• Gathering and evaluating customer feedback, vendor input/feedback and internal customers (JDI employees) to enhance existing products or develop new products
• Negotiate competitive pricing with vendors, including shipping rates; coordinate with Purchasing for a smooth transition of new product launches
• Evaluate existing vendors to meet product development needs; Identify & evaluate potential new vendors to add capabilities, increased capacity, competitive pricing, or reduced lead times.
• Continually improve the product development process to increase process effectivity, reduce product launch timelines and increase profitability (via product margin or reduced development costs)
• Ability to modify test parts and fabricate first article parts, utilizing machining equipment (including understanding manufacturability of parts)
• Ability to install & test new products and fit-up
• Define & exhibit best practices for the installation of new products
• Provide detailed product information and ‘value proposition’ for marketing of new/updated parts 
• Build and maintain strong professional relationships with customers, vendors, and internal departments, including key partners/builders 
• Maintain a clean and organized R&D area to showcase JDI, its Broncos and its products; Ensure all equipment & facilities’ maintenance duties are completed in a timely manner

Experience, Skills & Physical Requirements:  

Ideal candidate must have previous fabrication, vehicle build/restoration or new product development experience. This position also requires the employee to stand for extended periods of time and lift boxes/products in excess of 60lbs. (Note: Some of our products are large in dimension and/or heavy). The employee must be able to frequently bend, stoop, crouch, reach, and handle materials, products and boxes, thus unrestricted use of both hands is required. The employee will need to be comfortable working in a fast-paced, detail-oriented, customer-focused environment.; Employee must be able to safely operate a fork truck and lift truck [previous fork truck training & certification is preferred]

• Excellent project management skills
• Strong interpersonal and communication skills
• Excellent organization and administrative skills
• Integrity and steadfast coaching & leadership skills
• Exemplary customer care skills
• Extensive analytical and problem-solving skills
• Strong computer skills, including working knowledge of CAD 
• Detail-oriented and multitasking skills

Qualifications & Know-how:

• Associates degree or Technical Certificate preferred
• High School diploma (or equivalent) required
• 2+ years vehicle restoration or vehicle build experience is preferred
• Graduation from the manufacturer parts program is a plus
• Strong Knowledge of the Ford Bronco and the off-road parts industry
• Ability to efficiently operate machining equipment (lathes, mill, surface grinders, etc.) to build or modify parts is preferred
• Understanding of manufacturability of parts and configurations
• Hands-on experience with installation of after-market parts and vehicle repair or restoration
• Experience with budgeting, evaluating product development costs and departmental reporting
• Strong leadership skills
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Excellent time-management skills
• Strong interpersonal and communication skills (written & verbal)

Work Schedule:  

Monday – Friday: 7:30am – 5:00pm [~45 hours/week].  

Overtime and/or weekends may be required based on workload and production & shipping demands

Compensation:

Hourly: TBD - based on knowledge, experience, and skills

Benefits

• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)

Job Title: CAD Draftsman 

The Draftsman is responsible for supporting the company’s product development strategy through proactive, proficient day-to-day operations. The primary duties of this position is to ensure accurate, timely and efficient design, drafting and product development support. This is a hands-on position, which requires the employee to work both independently to complete individual tasks and collaboratively to achieve department/team goals & expectations. The draftsman position must be self-motivated and thorough with a strong eye for quality and continuous improvement of designs/products.

Position Reporting:

This position is a member of the James Duff (JDI) Product Development team reporting to the Product Development Manager.

Areas of Responsibility:

Operating and supporting the product development department in all aspects of design, drafting (CAD), manufacturability, sourcing, and costing. These responsibilities include but are not limited to:

• Support and maintain the company’s Product Development strategy, processes and procedures
• Use CAD software & tools, primarily SolidWorks and Fusion 360, to create 3D and 2D technical drawings
• Maintaining the library of CAD drawings for both all parts (active and parts in-development)
• Work closely with our Purchasing Dept. to outline our bill of materials (BOMs)
• Support product development in diagnosing and providing feedback on part designs, potential design/manufacturability issues, improving products, and potential new products
• Use established procedures, processes and best practices to convert drawings, build product BOMs (bill of materials), and outlining product specifications
• Update & modify product drawings based on recommendations from the product development team
• Identify and support design & implementation of packaging solutions for new products, or in an effort to resolve packaging issues or customer complaints
• Maintain professional relationships with all internal and external team members (JDI employees, material vendors, etc.)
• Maintain cleanliness throughout the front office and ensure all facilities’ maintenance duties are completed in a timely manner

Experience, Skills & Physical Requirements:

This position requires the employee to sit and stand for extended periods of time and lift materials/products in excess of 60lbs. (Note: Some of our products are large in dimension and/or heavy). The employee must be able to frequently bend, stoop, crouch, reach, and handle materials, products and boxes, thus unrestricted use of both hands is required. Employee will need to be comfortable working in a detail-oriented, customer-focused, fast-paced environment. Ideal candidate should have previous CAD experience.

• Good interpersonal and communication skills
• Strong organization and administrative skills
• Ability to work independently
• Good problem-solving skills
• Proficient computer skills are required
• Detail-oriented and multitasking skills
• Team player

Qualifications & Know-how:

• Associate or technical degree preferred
• High School diploma (or equivalent) required
• 2+ years drafting/AutoCAD experience preferred
• Excellent skill/fluency of Autocad software; SolidWorks 2020 preferred
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Strong time-management skills
• Good interpersonal and communication skills (written & verbal)
• Embrace a continuous improvement mindset

Work Schedule:

Monday – Friday: flexible schedule [40 hours/week].

Opportunities for overtime and/or weekends may be available, based on

workload and product development deadlines

Compensation:

Hourly: TBD - based on knowledge, experience, and skills

Benefits:

• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)

Job Title: Packaging & Shipping Associate The Packaging & Shipping Associate is responsible for supporting and maintaining the company’s packaging & shipping strategy through proactive, proficient day-to-day operations. The primary duties of this position is to ensure secure, accurate, timely, and efficient packaging & shipping operations. This is a hands-on position, which requires the employee to work both independently to complete individual tasks and collaboratively to achieve department/team goals & expectations. A Packaging & Shipping Associate must be ambitious and self-motivated with a strong eye for quality.

Position Reporting:
This position is member of the James Duff (JDI) Operations team reporting to the Shipping & Packaging Manager.
This position has no direct reports.

Areas of Responsibility:
Maintaining, operating, and supporting the shipping & packaging department (packaging, order fulfillment, and outbound shipments). These responsibilities, include but are not limited to:

• Support and maintain the company’s Packaging & Shipping strategy
• Packaging and preparing orders for shipment (final packaging, QC check, labeling, skidding, shipping method, and scheduling courier)
• Keep records and verify orders pulled and outbound shipments
• Oversee outgoing shipments to ensure quality & accuracy of order, labeling and packaging
• Ensures shipping method utilized is correct - meets client requirements & deadlines
• Maintain inventory of shipping materials & supplies
• Operates forklift or hand truck to accomplish material handling, packaging & shipping duties

Job Description:

Packaging & Shipping Associate

• Use standard operating procedures and best practices for packaging & shipping all orders
• Reconcile shipping issues and discrepancies
• Process Returns (as needed) and coordinates with the other departments
• Identify and implement timely solutions for shipping issues and customer complaints
• Support fulfillment of backorders to ensure timely fulfillment of delayed
order/shipments
• Maintain professional relationships with all internal and external team members (JDI employees, material vendors, shipping suppliers, etc.)
• Maintain cleanliness throughout the warehouse and ensure all facilities’ maintenance duties are completed in a timely manner

Experience, Skills & Physical Requirements:
This position requires the employee to stand for extended periods of time and lift boxes/products in excess of 60lbs. (Note: Some of our products are large in dimension and/or heavy). The employee must be able to frequently bend, stoop, crouch, reach, and handle materials, products, and boxes, thus unrestricted use of both hands is required. The employee will need to be comfortable working in a detail-oriented, customer-focused, fast-paced environment. The ideal candidate should have previous packaging and/or shipping experience; Employee must be able to safely operate a fork truck and lift truck [previous fork truck training & certification is preferred]
• Strong interpersonal and communication skills
• Excellent organization and administrative skills
• Team player
• Ability to work independently & collaboratively
• Good problem-solving skills
• Proficient computer skills
• Detail-oriented and multitasking skills

Job Description

Packaging & Shipping Associate

Qualifications & Know-how:
• High School diploma (or equivalent)
• 1+ years shipping and/or packaging experience preferred
• General knowledge of packaging and shipping operations, processes and documentation
• Previous experience with shipping software is a plus
• Critical thinker and problem-solving skills
• Team player, including creating and nurturing a positive team culture
• Strong time-management skills
• Great interpersonal and communication skills (written & verbal)
• Embrace a continuous improvement mindset

Work Schedule:
Monday – Friday: 7:30am – 4:00pm [40 hours/week].
Overtime and/or weekends may be required based on workload and production & shipping demands

Compensation:
Hourly: TBD - based on knowledge, experience, and skills

Benefits:
• Full-time, hourly position
• Medical plan and holidays (after 90-day probationary period)
• Retirement Program: Simple IRA w/ company match (after 90-day probationary period)
• Vacation: one (1) week paid time off after a year
• Employee discounts on JDI parts & parts available from our vendors (great benefit for any car enthusiast)